It is surprising how little most small business values the customers. A positive feedback from the customer is critical to your business, and what's more important is their referral.
I contracted malaria in rural Mozambique. I was a youth ambassador for Australia. For a year after high school, you give positive speeches about Australia and as part of it I traveled to lots of different countries.
I don't get why people love to hate John Cena. But as long as he gets a reaction that's positive or negative, he's doing his job.
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