I like to be as positive and as peaceful as possible, but reality says, you know, sometimes you get mad, sometimes you get antsy, sometimes you get aggravated.
Much of a leader's responsibility in creating a positive, high-performance culture is setting the right tone and acting on it consistently. That day-to-day execution - the tenor and tone - really makes the difference. One deviation - one exasperating meeting - and the CEO legitimizes bad behavior.
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